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We want to hear from you

At Mosaic, we deeply value the voices of our supporters, partners, and the communities we serve. We’re committed to listening, learning, and upholding the highest standards of integrity, transparency, and accountability in everything we do.

Your feedback—whether it’s a compliment, comment, or concern—helps us grow and improve. If you feel we’ve fallen short of these standards, or if you’d like to share your positive experiences, we’d love to hear from you. You are welcome to view our Complaints Handling Policy for more information.

How to Share Your Feedback

You can provide feedback in any of the following ways:
Share feedback or complaint directly through our official feedback portal by simply clicking "Share Feedback" button below
📧 Email us: Send your feedback to [email protected]
📞 Call us: General feedback & complaints: 1800 813 205 📝 Write to us: Feedback and Complaints Cell Mosaic Multicultural Connections Level 3, 3 Hopetoun Street, Charlestown NSW 2290 💬 Visit us in person: Check our Contact Page for office locations.

Language & Accessibility Support

We’re here to help: Automated Telephone Interpreting Service (ATIS) – Call 1800 131 450 for immediate phone interpreting.
Translating & Interpreting Service (TIS) – Call 131 450 for non-English support. National Relay Service (NRS) – For hearing or speech impairment: - TTY/Voice: 133 677 - Speak & Listen: 1300 557 727 - SMS Relay: 0423 677 767

Your Privacy Matters

The personal information we collect from you will be used to respond to your query or feedback. We may disclose your personal information to other members of Mosaic Multicultural Connections, service providers acting on our behalf, or partner organisations assisting with our work. For details on how we handle your information, please review our Privacy Policy or contact our Head Office at (02) 4969 3399. Thank you for helping us better serve our community. We appreciate your time and trust!

Thank you for being part of our journey!